Job title: Access Coordinator II/III – Medical Access
Company: University of Arkansas System
Job description: Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Closing Date: 06/19/2025Type of Position:Job Type: RegularWork Shift: Day Shift (United States of America)Sponsorship Available: NoInstitution Name: University of Arkansas for Medical SciencesThe University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.All application information is subject to public disclosure under the Arkansas Freedom of Information Act.For general application assistance or if you have questions about a job posting, please contact Human Resources at .Department: ICE | CORE PA FloatDepartment’s Website:Summary of Job Duties: This posting will fill for multiple positions for Access Coordinator II and Access Coordinator IIIThe Access Coordinator II works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed.ANDThe Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.Qualifications:Access Coordinator IIMinimum Qualifications:High School or GED with Two (2) years of customer service or healthcare experience.Good communication skills, basic proficiency with computers (preferably MS Office), excellent telephone etiquette skills, and general knowledge of office machines including printers and scanners.Excellent Customer service skills.Preferred Qualifications:Knowledge in basic medical terminology, medical terminology within Three (3) months of hire.Access Coordinator IIIMinimum Qualifications:High School Diploma or GED PLUS Three (3) years experience in registration, billing, or scheduling in a healthcare environment.Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.Excellent customer service skills.Knowledge in basic medical terminology.Preferred Qualifications:CHAA CertificationAdditional Information:Access Coordinator IIResponsibilities:Schedules, reschedules, coordinates and cancels appointments using the hospital systems; conducts pre-registration as neededInputs and/or updates accurate patient informationCreates new patient charts and accesses systems for orders as appropriateConducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as neededMeets, greets, and assists the public, answers telephones in a professional and friendly mannerDeals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreementsConsistently utilizes communication devices and keeps accurate records as requiredDemonstrates effective service recovery skillsAttends required hours of training and/or in-servicesAttends staff meetings and participates in the orientation and/or training of new staffParticipates in annual educational needs and assessmentMaintains required job skill competencies and completes skill assessment annuallyCompletes and maintains documentation of continuing education hours annuallyPerforms other duties as assignedAccess Coordinator IIIResponsibilities:Records daily and monthly statistics and communicates any medical records issuesSchedules and coordinates appointments and surgeries or tests using hospital systems by processing visit notifications of patientsEnsures adequate stock of supplies, and cleans and maintains equipment and waiting roomsConducts pre-registration, inputs and/or updates patient information, processes walk-ins, creates new patient charts, and accesses systems for ordersConducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records and gathering outside medical records from referrals and files patient charts as needed.Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referralsCollects and posts payments and issues receipts. Reconciles daily deposit and batch dollars and counsels patients on any and all related financial informationPerforms other duties as assignedPhysical Requirements:Stand: ConstantlySit: ConstantlyWalk: ConstantlyBend, crawl, crouch, kneel, stoop or reach overhead: OccasionallyLift and carry weight: 20+ lbs.Push and pull weight: 20+ lbs.Use hands to touch, handle or feel: ConstantlyTalk: ConstantlyHear: ConstantlyTaste or smell: OccasionallyRead, concentrate, and think analytically: ConstantlyPhysical Environment: Inside Medical Facility EnvironmentNoise Level: ModerateVisual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuityHazards: NoneSalary Information: Access Coordinator II – $15.26/hr
Access Coordinator III – $16.33/hrRequired Documents to Apply: List of three Professional References (name, email, business title), ResumeOptional Documents: Proof of Veteran StatusSpecial Instructions to Applicants:Recruitment Contact Information:Please contact for any recruiting related questions.All application materials must be uploaded to the University of Arkansas System Career SitePlease do not send to listed recruitment contact.Pre-employment Screening Requirements:This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.Constant Physical Activity:Frequent Physical Activity:Occasional Physical Activity:Benefits Eligible: Yes
Expected salary: $15.26 per hour
Location: USA
Job date: Wed, 21 May 2025 03:17:09 GMT
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