Job title: Access Coordinator
Company: Horizon Health Services
Job description: Description :Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field?Apply to be an Access Coordinator today!What will your day look like?At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.As an Access Coordinator at Horizon, you will…
- Welcome clinic visitors to create an exceptional patient experience with every interaction.
- Work in a fast-paced environment that frequently adapts to industry standards, interacting with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents, and adults 18 and older.
- Address patient questions and explain the intake process, CCBHC services, and other relevant information.
- Ensure all patients are signed up for the patient portal, offering guidance and support as needed.
- Proactively work with management and business intelligence team to work on maximining access to services in the CCBHC clinic, working with management team to ensure data metrics for access are met.
- Utilize multiple electronic platforms, including our Electronic Health Record (EHR), various web-based systems, and other technology platforms. Duties include overseeing scheduled appointments, and other tasks as needed.
- Support the day-to-day needs of our clinical and medical staff, including managing, triaging, and supporting administrative responsibilities.
- Coordinate with Program Directors and Practice Managers to address site operations and problem solves as needed
- Monitor patient experience to ensure proper customer service is being performed and assists patients and staff in addressing and resolving concerns/complaints
- Have a general understanding of differing service visits and related payment amounts with knowledge of service requirements necessary to bill for each service
- Respond in a timely fashion to interoffice emails requiring action
- Follow up on issues related to internal and external audits
- Continuous training and implementation of established/new Horizon policies and procedures
- Identify, communicate and show initiative to improve business and administrative processes that are causing problems and inefficiencies in conjunction with the Program Directors and Practice Managers
- Employ creative problem-solving to support the overall operations of the clinic.
- Analyze reports to identify concerns or trends and implement/follow up on strategic goals
- Analyze operations, data and real time situations quickly to ensure well-organized practices of your clinic
- Be responsible to observe changes and trends in the clinic and make appropriate concessions to alleviate concern or increase positive outcomes
Why choose Horizon to build your career?At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!What we offer that you’ll love…
- Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
- Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
- Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
- Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
- Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
- Student Loan Assistance: We help pay off our team members’ student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
- Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.
- Paid time off and paid holidays!
What makes you a great candidate?We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:
- Master’s degree preferred or bachelor’s degree with experience in the field required.
OR –
- Associate’s degree with 3 years of experience in the behavioral health field required.
OR –
- High school diploma with 6 years of experience in the behavioral health field required.
- Excellent leadership skills with demonstrated abilities to resolve diverse problems, to understand the importance of structure, organization, resource management and to complete critical tasks in a timely manner.
- Ability to relate to mentally ill or chemically dependent individuals and their families of diverse ethnic, cultural, and socioeconomic backgrounds, as well as have the ability to interact with them in a positive, supportive, and cooperative manner.
Location:2400 Pine Avenue, Niagara Falls, NY 14301. Must be willing to travel to other Horizon locations.Hours:This position is full-time, Monday-Friday. Must have the ability to work evening hours if applicable.CompensationHorizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. This position starts at a salary of $71,032 – $79,550 annually. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.This position entails eligibility for a sign-on bonus of up to $1,500 for your commitment to work at our Horizon Certified Behavioral Health Clinics (CCBHC) located at our Pine Avenue Recovery Center and Lockport Recovery Centers for at least one year. A change in scheduled hours or location of employment may impact eligibility of bonus.Physical demands associated with this position include:
- Stationary posture with frequent standing/sitting alternation.
- Mobility between nearby worksites and within facilities.
- Mobility required involving repetitive wrist, hand, and finger movements.
- Handling light duties, moving objects up to 20 pounds, occasionally up to 50 pounds.
Horizon DEIB Statement:Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.Disclaimer:Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.This information is intended to provide a general overview of the position; it is not a full job description.
Expected salary: $71032 – 79550 per year
Location: Niagara Falls, NY
Job date: Wed, 16 Apr 2025 22:10:41 GMT
Apply for the job now!