Access and Systems Consultant

Job title: Access and Systems Consultant

Company: Kaiser Permanente

Job description: Colorado-Residents:-In-any-materials-you-submit,-you-may-redact-or-remove-age-identifying-information-such-as-age,-date-of-birth,-or-dates-of-school-attendance-or-graduation.-You-will-not-be-penalized-for-redacting-or-removing-this-information.
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Job SearchJob SearchSearch by KeywordSearch by LocationSearch radius Search JobsHealth Care & Hospital OperationsEnsure Excellence in Total CareEvery day, your skills and dedication will help coordinate care at every level for our members while ensuring they experience the full breadth of total care.Access and Systems ConsultantPrimary Location Denver, Colorado Worker Location Remote Job Number 1348328 Date posted 04/15/2025Save Job View Disability AccommodationsNavigating the Hiring ProcessWe’re here to support you!Having trouble with your account or have questions on the hiring process?Please visit the page on our website for assistance.Need help with your computer and browser settings?Please visit the page for assistance or reach out to the web manager at .Do you need a reasonable accommodation due to a disability?A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:

• Online Submissions
• Pre-Hire Assessments
• Interview Process

Please submit your and an HR Representative will contact you.Description:Salary Range: $28.50/hour – $36.86/hourJob Summary:Responsible for creating, building, and maintaining accurate clinician and department calendars and schedule templates utilizing analytical reports. Collaborates regularly with Department Leaders to ensure there is an adequate number of appointments activated to meet demand. Assures compliance with scheduling policies and procedures, through first line problem solving for access issues, which includes research and investigation, interpretation and resolution, or escalation as appropriate. Delivers high quality service to patients and clinicians. This would also include interface with payroll data and FTE Management within our current and future payroll systems. This role acts in collaboration with local teams as a consultant with rule build and access management.Essential Responsibilities:

• Create, coordinate, and maintain schedules for department services and clinicians.

• Create schedules to meet established criteria and standards for member access, which includes the distribution of resources across the week, the arrangement of appointments throughout the day and the determination of the percentage of appointment types in each clinicians schedule. Create and build schedules for all clinicians in multiple ambulatory departments and services.

• Interpret and utilize standardized statistical models to build clinician schedules that meet access nee

• Work with Access management team to identify gaps or issues regarding access, translate decisions into appointing systems.

• Adheres to minimum staffing levels, and policies and procedures to ensure standards are met for resource utilization.

• Follow policy and procedures and employ knowledge of staffing needs and staff availability to manipulate and maintain schedules.

• Track and report on Clinician schedule changes that impact appointment supply.

• Builds and maintains Provider Epic Templates.

• Ensures integrity and completeness of data and healthcare scheduling workflow. Manages data practices, database and information systems as well as guidelines, dictionaries, registries and/or services.

• Responsible for system configuration, build, validation, and ongoing support of assigned department applications.

• Provides high-level technical support to end users.

• Configures and maintains scheduling rules utilizing rule templates built within Lightning Bolt.

• Reports bugs, downtime, enhancement requests and configuration requests to the Northwest Corporate Development Systems Management Team.

• Manages provider payroll timely, accurately and within established guidelines.

• Accurately reports all direct & indirect physician hours via the regional payroll system.

• Accurately completes Physician Positive Time Reports (PTRs) as needed

• Confirms physician payroll time (MDTRV) against Master Schedule build (MDC) and actual clinic (HealthConnect) schedules.

• Coordinate ambulatory schedules with other clinical responsibilities. Answer questions and reconcile differences regarding clinic schedules, call duties, medical department policies and NWP. Research and provide answers and/or refer to appropriate responsible party.

• Process requests for time off, schedule changes and extra clinics from Providers. Triage, dispatch, record, and file information based on staffing levels, call and ambulatory patient schedules.

• Maintain a variety of records for decision-making and/or historical purposes. Identify trends by tracking data.

• Refer problems to the appropriate decision-maker and/or make recommendations for problem resolution.

• Monitor and ensure compliance of appointment utilization and classification. Report noncompliance to appropriate supervisor or department head.

• Utilize scheduling policies and procedures.

• Interacts with staff and clinicians to negotiate schedule changes.

• Respond to inquiries from management and individual clinicians. Exercise critical thinking skills and judgment in problem solving.

• Diffuse volatile situations using good communication and conflict resolutions skills.

• Assure accurate and timely coding for purposes of reconciliation of time / payroll records using a variety of systems and careful consideration of union and business contracts. Capture and record all special compensation, for example, recharges, second jobs, premiums, lead pay, etc.

Basic Qualifications:Experience

• Minimum two (2) years building/maintaining schedules utilizing a software application OR three (3) years of experience in providing direct technical support; OR two (2) years coordinating systems or projects

Education

• Associates degree in computers, engineering, social science, education, business, healthcare or related field; OR two (2) years (2) additional relevant and equivalent work experience may be substituted for the degree.

License, Certification, Registration

• N/A

Additional Requirements:

• Excellent problem-solving skills.
• Applied use of analytical skills including data analysis.
• Ability to convey or exchange complex information including understanding statements of operations and procedural routines.
• Ability to communicate with internal customers at all levels of an organization.

Preferred Qualifications:

• Bachelors degree in related field OR four (4) years of experience in directly related field.

Primary Location: Colorado,Denver,Regional Office – Colorado Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Remote Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Po/Ho Corp – Appt Svcs-Gen Central Svcs – 0308 Pay Range: $59300 – $76670 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate’s years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente’s Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Load MoreShare This Job
View Disability AccommodationsNavigating the Hiring ProcessWe’re here to support you!Having trouble with your account or have questions on the hiring process?Please visit the page on our website for assistance.Need help with your computer and browser settings?Please visit the page for assistance or reach out to the web manager at .Do you need a reasonable accommodation due to a disability?Reasonable accommodations may be available to facilitate access to, or provide modifications to the following:

• Online Submissions
• Pre-Hire Assessments
• Interview Process

If you have a disability-related need for accommodation, please submit your

Expected salary: $28.5 – 36.86 per hour

Location: Denver, CO

Job date: Thu, 17 Apr 2025 07:08:44 GMT

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