National Key Account Manager – Emergency Care

Job title: National Key Account Manager – Emergency Care

Company: SalesWorx

Job description: Key Account Manager, Emergency Care – Territory National.

Areas of Responsibility

• Responsible for the sales and key account management of the Stryker Emergency Care range of products, including maintaining and growing existing business and expanding of sales within the assigned territory.

• Scheduling and attending appointments with existing and potential customers; and sub-distributors.

• Demonstration of products to Clinical personnel.

• Achieving Sales Targets;

• Responsible for networking with and development of relationships with new customers and managing existing customers;

• Requesting and following up on quotations.

• General Administration associated with the position;

• Assisting and supporting technical services where needed;

• All activities to be recorded on Force Manager CRM

• Clear responsibility and accountability of the following SBU’s:

Responsible for Marketing Activities:

Marketing:

• Responsible for workshops and various conferences as needed.

• Achieving and managing Sales budgeting per territory for the SBU;

• Effective implementation of tactical and strategic plan;

• Effective marketing activities including congresses and customer workshops and educational events;

• Daily calls to customers and new prospects;

• Effective promotion of all products offered in this portfolio

• Sales Knowledge to allow for effective selling of product features and benefits;

• Evaluation, analyses and report on Competitors’ products, drive strategies and driving appropriate business responses

Customer Relations:

• In your product and marketing capacity establish a network with the stakeholders and Key Opinion Leaders.

• Build and maintain strong relations with all stakeholders, including customers, payers, government and employees in representing our full line of products and services;

• Attending to appointments with Customers and prospects;

• Gather customer requirements to ensure customer satisfaction;

• Assist when needed with Successful congresses and training workshops;

• Assist with Identifying the correct customers to attend product training to ensure an ROI;

• Manage relationships with all customers, prospects and key opinion leaders where needed;

• Maintain good relations and communication with internal customers i.e., Customer Services, Finance Department, Logistics and Management;

• Utilising customer profiling and mapping tools to grow product families according to customer need but in line with our business strategy and focus products

Sales Reports and Administration:

• Achieve monthly and quarterly sales budgets for the SBU;

• Achieve annual sales budgets per SBU;

• Assist where need to attend to Daily Ariba/Trade world, tender input and quote requests;

• Expense claims handed in on time as per the schedule received from Finance with correct cost allocations;

• Monthly reports to the Business Unit Manager submitted before 5th of the month;

• Weekly call reports and Weekly call planners to be recorder on Force Manager and to be sent to the Business Unit Manager;

• Compliance to regulatory SOP’s, SA Regulations and Code of Business Ethics;

• Maintain the Company’s ethical position.

• Effectively communicate and manage Company business conduct policies

Training:

Key Account Manager Role:

• Maintain a high level of motivation to ensure marketing function is well implemented

• Preparation and conducting of presentations at Sales Consultants’- and management-meetings;

• Assist with product queries and/or technical/clinical application information;

Training Events:

• Identify and implement educational events for customers to achieve growth;

• Train new customers on the range of products as set out by your manager;

• Assist with Identifying workshops and educational events that will deliver a ROI and result in product growth;

• Participate in company business and sales meetings and provide input to management;

• Attend and assist when needed for planning of all congresses identified

• Reports:

• Adhere to credit policies and procedures of the group;

• Maintain all administrative responsibilities associated with this position, monthly reporting on marketing activities;

Ensure all product and marketing activities comply with legal and ethical standards * Managing all company expenses within the marketing budget provided;

• Adhere to any legal or medical requirements and inform management of changed requirements;

• Submit monthly report to senior management and record all activities on Force Manager CRM.

Stock management:

• Assist with Stock rotation and slow-moving identification and returns;

• Assist with input from the field on stock ordering and give feedback on stock requirements from the field;

• Management of demo equipment allocated to customers;

• Management of boot stock allocated to yourself and rotation of stock when needed to reduce unnecessary expiration of products;

• Give effective feedback to Management on Consignment stock;

Requirements

Qualifications

• Grade 12 (Matric) is a minimum requirement;

• A relevant degree or diploma is an advantage;

• Project management and Sales experience an advantage.

• Any medical-management or -marketing qualification would be a definite advantage.

• Qualified Paramedic is a must for this role

• Previous Sales, Project management or similar role an advantage

• Previous Key Account Management experience needed;

• Knowledge of the target group of customers such as hospital groups and ambulance builders.

• Clinical and product knowledge will be a definite advantage;

• Existing relationships with customer base will be a definite advantage;

• Computer literacy and proficiency on MS Office, specifically Excel (level 2 at least) and MS Word is a requirement for this position;

• Skills/Competencies

• Advanced planning and organizational skills;

• Excellent written & verbal communication skills;

• Excellent interpersonal skills;

• Negotiation skills;

• Project management skills;

• Knowledge of marketing analysis, practices, strategies, planning;

• Strong analytical, organizational and decision-making skills;

• Strong understanding of business and financial drivers;

• Strong influencing skills to present new ideas promoting collaboration and generate buy-in;

• Ability to work independently and as a team member, while using discretion in decision-making and sound judgment in problem solving;

• Demonstrated follow-through, initiative, attention to detail and drive for continuous improvement;

• High level of energy and stress tolerance required;

• Ability to work well under pressure and maintain positive, enthusiastic attitude;

• High level of motivation and vision and results orientated;

• Ability to work effectively in a team environment and build strong working relationships;

• Ability to work in a fast-paced environment and meet deadlines;

• Time management to be efficient;

• Work Ethics;

• Ability to travel extensively in the country and when needed to travel abroad;

• Knowledge of the sales process that supports marketing activities, with the ability to understand & interpret customer needs using fact-finding to identify sales opportunities;

• Proficient in Microsoft Office –especially Excel at an advanced level and PowerPoint and Outlook;

• Integrity, responsive, high commitment;

• Desire to win with a drive on results;

• Strong leadership skills, a leader whose personal and professional behavior is aligned to the Group values.

• Additional Requirements

• Preference will be given to a candidate residing in Gauteng.

This position will report to the Business Unit Manager,

Expected salary: R60000 per year

Location: Johannesburg, Gauteng

Job date: Tue, 27 Feb 2024 23:28:39 GMT

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