Job title: Management Information System
Company: EXL Service
Job description: Essential Functions
- Assist Operations team with performance management
- Provides analysis for process improvement
- Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level
- Monthly Ops interaction for metric calibration
- Template and tracker creation
- Scorecards and dashboards maintenance
- Data collation for reports generation
- Processing of internal movement requests
- Tracking of P4P, Milestone and other process incentive programs
- Payroll data processing
- Any other duties as requested by the MIS Manager and Operations leaders
Skills
Technical Skills
· Advance to Expert Knowledge on MS Excel and MS Access
· Basic Knowledge on other MS Office Application
· Advance Knowledge on VBA
· Basic Knowledge on SQL
Process Specific Skills
· NA
Soft skills (Desired)
· Ability to work in a continually challenging environment
· Self-initiated and zeal for continuous improvement
Soft Skills (Minimum)
Functional
· Demonstrates ability to perform tasks in a timely and accurate manner
· Demonstrates strength in the area of mathematics
Leadership
· Fosters a spirit of collaboration and team work
General
· Quantitative and qualitative ability
· Conformance to policies / compliances training skills and eye for details
· Excellent Logic and Reasoning
· Good written and verbal communication Skills.
Primary Internal Interactions
· Ops AM, Lead AMs, Managers, AVP, VP
· Support (QPE, and Training) Leadership
· MIS/FPA/WFM Executives and Leadership
Primary External Interactions
· Client, for monthly KPI/SLA reporting and invoicing
Education Requirements
· Graduate in any stream
Work Experience Requirements
· External candidate: Minimum 1 year of relevant experience in MIS/WFM.
Expected salary: R10000 per month
Location: Cape Town, Western Cape
Job date: Sat, 24 Feb 2024 23:02:15 GMT
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