Job title: Care Specialist
Company: TheKey
Job description: Overview:
Location: Omaha, Douglas County, and surrounding communities.
Starting Pay: $20/hour
TheKey provides premier in-home senior care to help older adults thrive at home with optimal independence, health, safety and happiness, all while affording their loved ones complete peace of mind.
Who We Are:
TheKey is proud to be the largest private-pay provider for senior companionship and home care for aging seniors in North America. We stand for optimal well being in our clients and pride of purpose in our care teams. Our strong core values have positioned us to continue providing companion care even as we navigate COVID-19.
Work Schedule & Expectations
- Monday through Friday 9a to 5p is the regular schedule.
- At times a Care Specialist will be asked to work outside of the regular schedule for the above tasks. If this occurs, the schedule will be adjusted to stay under 40 hours for each pay period (Monday-Sunday).
- A lunch break of 30 minutes will be given daily if not working with a client.
- Care Specialists are expected to work any Holidays that fall during the week. Holidays that are worked will be paid at time and a half.
- Time off – any time off needs to be requested off via the time off policy and approved by the Care Specialist manager.
- Clocking in and out of all scheduled shifts using either the WellSky Personal Care app or Telephony is required. Any incorrect clock ins/outs need to be reported to the manager within 24 hours of error.
- All mileage will be recorded using the WellSky Personal Care app.
Attire
- Scrubs will be provided (3 shirts and 2 pants) and expectation is to wear daily or dark jeans (with no holes or tears) and TheKey t-shirt
- No open toed shoes, sturdy, slip resistant, and appropriate for client care
- Name Badge provided and worn whenever in a client’s home
What We Offer:
- Competitive wages and weekly pay (to include overtime pay and holiday rate)
- Weekly Pay (every Friday)
- Paid Training – Virtual/Online/Hands-On classes
- Benefits – Medical and Mileage Reimbursement
- 401k Retirement Plan
- Year-round caregiver recognition programs & appreciation days
- Employee Referral Raffle
- Access to our CareAcademy – continued training and development
- 24/7 Caregiver Support Team
COVID-19 Protocols and Essential Worker Support:
- 24/7 Covid Rapid Response Team
- PPE supplies provided if needed – masks (required), face shields, gowns and gloves
- Safety Precautions Training
- Assistance with gathering resources / county testing
Who You Are:
A dependable, compassionate and empathetic professional looking for a career with profound purpose. You are motivated by helping others and providing quality service above all else. You are driven by making an impact and contributing to a better quality of life for the aging population. You want to show up and make a difference each and every day.
What You Will Do:
You will have the ultimate responsibility to help implement customized care plans that encompass solutions to nurture the whole person in mind, body and spirit. You will be providing impeccable care to clients by assisting in scheduled activities as well as overall care management. You will treat your clients like family, going above and beyond to enhance their quality of life. Responsibilities:
Client Start
- First caregiver with client new starts
- Introducing themselves to the client and caregiver as Care Specialist and what their role is the value of it
- Setting TheKey caregiver high standard of care and expectations
- Meet with Care Manager after that first shift to give feedback on what needs to added to care plan
- Provide insight on caregiver matching- traits, needs shared with CM
- Care Management binder- ensure medication sheets are in place, binder is in an easy accessible location for caregiver and client to use
Caregiver Start/Training
- Experts on Client Care Plans
- Call CG’s to set up intros and training at wherever the client calls home and coordinate as needed with Caregiver Leads
- New client- CM owns the original training and have CS attend to set the expectations
- Stabilized client (12 weeks or more)- CS will own hands on training and intros
- Review and Check understanding of knowledge of Care Plan in detail with caregiver and train on specific care needs (text only as a follow up)
- Reinforcing CM is the main point of contact for all Caregivers and Clients
- Lead Caregiver program- identify, recruit, and train the Lead Caregiver program with every client
- Utilize Lead Caregiver checklist
Retention
- Deliver supplies/update binders as directed by CM
- Prioritize with CM on a daily basis at risk clients, caregiver additional training needs, and
- Other related tasks that CM’s may feel would increase quality of care and communication with caregivers
- CM communicates with CS of all Medallia client surveys
Scheduling
- Set up introduction for one to two caregivers after a few hours in first shift
- Filling in as a Caregiver as needed however, this is commensurate with how a care manager is pulled-in to cover care. She won’t fill a shift, just go until schedulers get her relieved. She may work a start of care shift when nec. to assure getting specific clients off to a good start.
- Schedule is 9:00am.-5:30pm. – 11:00 a.m. & 7:30p.m. -4 days/1 evening; but would require occasions of flexibility for after hours
- Possibly assisting Care Management or Care Specialist in Lincoln when someone is out on vacation
- Weekly give overview to GM -measures time & effort-
Qualifications:
Required Skills, Education and Certifications:
- Alzheimer’s or Dementia experience is a plus
- Empathy, compassion and kindness a MUST
- Ability to use sound judgement and remain calm in a variety of situations
- Must be reliable, dependable and on time
- Basic computer skills as well as overall technical savviness
- Proof of eligibility to work in the U.S.
- Can pass a background check and provide references
- Must have a valid drivers licence, auto insurance, and personal vehicle
- Must have a reliable means of transportation to get to and from work
What We Are All About:
At TheKey, we pride ourselves on hiring quality professionals who feel just as passionate as we do about helping transform the lives of aging adults by providing the utmost white glove experience for our clients to promote a healthy mind, body and spirit. Our employees are compassionate, committed, innovative and dedicated to improving the quality of life our seniors so deserve. Would you like to help us change the way the world ages?
Expected salary: $20 per hour
Location: Omaha, NE
Job date: Tue, 05 Mar 2024 08:59:15 GMT
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