Job title: Customer Service Executive
Company: IIQAF
Job description: As a Customer Service Executive, you will be responsible for delivering excellent customer service and support to our clients. You will be the face of our company and will play a crucial role in maintaining our reputation and ensuring customer satisfaction.
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Responsibilities:
- Respond to customer inquiries and provide accurate and efficient information/assistance via phone, email, and live chat.
- Handle and resolve customer complaints and issues in a timely and professional manner.
- Manage and maintain customer accounts and records, ensuring all information is up to date and accurate.
- Collaborate with other team members and departments to resolve complex customer issues.
- Proactively identify opportunities to improve the customer experience and report any recurring issues to the management team.
- Stay up to date with our products, services, and policies to provide accurate information to customers.
- Assist with the development and implementation of customer service policies and procedures.
- Participate in training and development programs to enhance your knowledge and skills.
Qualifications:
- Minimum of 1-2 years of experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to adapt and work well in a fast-paced and dynamic environment.
- Knowledge of customer service principles and practices.
- Ability to quickly build rapport and maintain relationships with customers.
- Fluent in written and spoken English. Knowledge of other languages would be an asset.
Expected salary: 6200 – 6600 per month
Location: Dubai
Job date: Tue, 05 Mar 2024 08:29:59 GMT
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