Job title: Customer Service Coordinator – Mall Operations
Company: Majid Al Futtaim
Job description: Customer Service Coordinator – Mall OperationsPosition OverviewMajid Al Futtaim Properties is hiring a Customer Service Coordinator to support the day-to-day operations of the customer service desk at one of its flagship shopping malls in Dubai. This position is key to delivering a seamless, professional, and memorable guest experience in alignment with the company’s premium retail standards and service philosophy.Employment OverviewJob Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeMain Responsibilities
- Ensure smooth operations of the mall’s customer service information desk, providing accurate information and courteous assistance to all visitors
- Maintain detailed knowledge of mall layout, brand locations, promotions, amenities, and services to effectively guide and assist guests
- Respond to customer inquiries and complaints, both in person and via phone, in accordance with defined service standards and within established SLAs
- Coordinate the implementation of customer-facing programs, including the Gift Card platform, ensuring accurate handling of transactions and compliance with payment protocols
- Support promotional activities and mall events by distributing materials, assisting with logistics, and delivering updates to mall visitors
- Provide operational support to the Supervisor and Team Leader, following standard operating procedures to ensure service consistency and mall brand integrity
Candidate Requirements
- Minimum of high school diploma or equivalent qualification
- At least 2 years of proven customer service experience in shopping malls, luxury retail, or hospitality settings within the GCC or internationally
- Strong communication and interpersonal skills with fluency in English (Arabic is a plus)
- Positive attitude, courteous approach, and the ability to work under pressure in a busy environment
- Well-groomed, professional appearance and commitment to delivering world-class service standards
Perks and Benefits
- Be part of a collaborative workplace with a vibrant culture and inclusive values
- Work for one of the region’s most trusted names in lifestyle destinations and property development
- Opportunities for professional development and upskilling within a large, diversified group
- Enjoy employee benefits and join a network of over 45,000 talented professionals united by a shared vision
About the CompanyMajid Al Futtaim Properties is a regional leader in owning, developing, and managing retail, leisure, and mixed-use destinations across the Middle East and North Africa. With a strong commitment to customer happiness, operational excellence, and sustainable urban development, MAF continues to redefine how people experience retail and entertainment. As part of the customer service team, you’ll play a critical role in shaping a positive, lasting impression of our world-class destinations.Job Title Customer Service Coordinator – Mall Operations
Job Description Customer Service Coordinator – Mall OperationsPosition OverviewMajid Al Futtaim Properties is hiring a Customer Service Coordinator to support the day-to-day operations of the customer service desk at one of its flagship shopping malls in Dubai. This position is key to delivering a seamless, professional, and memorable guest experience in alignment with the company’s premium retail standards and service philosophy.Employment OverviewJob Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeMain Responsibilities
- Ensure smooth operations of the mall’s customer service information desk, providing accurate information and courteous assistance to all visitors
- Maintain detailed knowledge of mall layout, brand locations, promotions, amenities, and services to effectively guide and assist guests
- Respond to customer inquiries and complaints, both in person and via phone, in accordance with defined service standards and within established SLAs
- Coordinate the implementation of customer-facing programs, including the Gift Card platform, ensuring accurate handling of transactions and compliance with payment protocols
- Support promotional activities and mall events by distributing materials, assisting with logistics, and delivering updates to mall visitors
- Provide operational support to the Supervisor and Team Leader, following standard operating procedures to ensure service consistency and mall brand integrity
Candidate Requirements
- Minimum of high school diploma or equivalent qualification
- At least 2 years of proven customer service experience in shopping malls, luxury retail, or hospitality settings within the GCC or internationally
- Strong communication and interpersonal skills with fluency in English (Arabic is a plus)
- Positive attitude, courteous approach, and the ability to work under pressure in a busy environment
- Well-groomed, professional appearance and commitment to delivering world-class service standards
Perks and Benefits
- Be part of a collaborative workplace with a vibrant culture and inclusive values
- Work for one of the region’s most trusted names in lifestyle destinations and property development
- Opportunities for professional development and upskilling within a large, diversified group
- Enjoy employee benefits and join a network of over 45,000 talented professionals united by a shared vision
About the CompanyMajid Al Futtaim Properties is a regional leader in owning, developing, and managing retail, leisure, and mixed-use destinations across the Middle East and North Africa. With a strong commitment to customer happiness, operational excellence, and sustainable urban development, MAF continues to redefine how people experience retail and entertainment. As part of the customer service team, you’ll play a critical role in shaping a positive, lasting impression of our world-class destinations.
Post DetailsJob Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location –Location City DubaiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 7000 – 9000 per month
Location: Dubai
Job date: Wed, 02 Jul 2025 22:56:44 GMT
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