Job title: Call Center Agent – Automotive Division
Company: Alba Corporation
Job description: We are looking for a Call Center Agent – Automotive Division (Arabic Speaker) to handle customer inquiries, service bookings, and sales support within our fast-paced automotive operations.This role is ideal for a highly communicative individual with a calm, solution-oriented mindset and strong multitasking abilities. The right candidate will have excellent spoken Arabic and English, along with a passion for customer service and teamwork.If you’re energetic, empathetic, and thrive in a service-driven environment, read on to discover more.Key ResponsibilitiesCore Functions
- Answer inbound calls and respond to customer inquiries regarding automotive services, vehicle details, or appointment scheduling.
- Make outbound calls for follow-ups, service reminders, or promotional campaigns.
- Accurately log all customer interactions in the CRM system.
- Support the sales and service teams by pre-qualifying leads and escalating complex cases.
Collaboration & Communication
- Coordinate with service advisors, technicians, and sales consultants to provide accurate information.
- Ensure smooth communication between departments to meet customer expectations.
- Maintain professional and courteous communication in both Arabic and English.
- Participate in regular team briefings and training sessions.
Performance, Reporting, or Strategy
- Meet daily and monthly call volume and service KPIs.
- Provide feedback on recurring customer issues to improve processes.
- Contribute to customer satisfaction surveys and post-service follow-ups.
- Track and report lead conversion and service booking metrics.
Requirements:
- 1-2 years of experience in a customer service or call center role, preferably in the automotive sector.
- Fluent in Arabic and proficient in English (spoken and written).
- Familiarity with CRM systems or call center software.
- Strong listening, communication, and interpersonal skills.
- Ability to work under pressure and handle high call volumes.
- High school diploma or above.
- Positive attitude with a commitment to customer satisfaction.
Salary & Benefits: Competitive Salary: 3,000 AED per month + attractive performance-based incentives
- Target-based incentive structure with commission potential
- Work Visa sponsorship
- Medical insurance
- 30 days of paid annual leave
- Ongoing training and supportive team environment
Work Arrangement: Type: Full-time, on-site positionNote: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.Why Join Us?
✔ Be part of a respected automotive brand known for quality and reliability.
✔ Join a multicultural team that values collaboration and service excellence.
✔ Receive performance-based incentives with clear growth opportunities.
✔ Access professional development programs in the automotive field.If you’re dependable, punctual, and take pride in your customer service—apply today and get started!Leading the way in transforming industries through AI-driven innovations and the potential of diversity.
Expected salary: 3000 per month
Location: Dubai
Job date: Wed, 02 Jul 2025 02:02:24 GMT
Apply for the job now!