Job title: Senior Officer – Tamooha
Company: Abu Dhabi Commercial Bank
Job description: Senior Officer – TamoohaEmbark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.About the business area· Itmam, a wholly-owned subsidiary, provides banking operational and processing services to all Group sectors, including lending, wealth management, and ATM services. Integrated into the Group Business Services (GBS) organizational structure, Itmam operates under its own Board of Directors, comprising Group executive staff members. Its structure includes a General Manager overseeing five key operational service divisions: Consumer Operations, Corporate & Investment Banking Operations, Customer Contact Services, Treasury and Syndication Operations, and Shared Services and Operations Management. Notably, “Tamooha,” the Group’s award-winning operations centre initiative, is staffed exclusively by UAE national women.In this role, your key responsibilities include:
- Processing and Operations: Support and supervise day to day activities of the agents by monitoring their productivity, quality and schedule adherence to ensure consistent delivery. Assist in the monitoring and reviewing day to day execution of the processing activities in adherence to all relevant departmental policies, processes, standard operating procedures and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to internal customers and stakeholders. Assist in managing operational volumes through resource management to ensure optimal distribution of workload.
- Relationship Management: Develop and maintain key working relationships with internal ADCB units and vendors as required in order to share information and feedback.
- Risk Management: Work within the Bank’s risk and incident management framework and adhere to the implemented controls around the process to ensure operational risk is managed as required.
- Reporting: Assist in preparing and producing key performance metrics and project updates to ensure appropriate engagement with key stakeholders to the required standard.
- People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
The ideal candidate should have the following experience
- Minimum Experience: At least 4 years of experience in Operations
- Minimum Qualifications: Bachelor’s Degree in relevant specialization
What we offer:· Competitive Salary: The indicative pay range for this role is AED 11,000 – AED 17,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.· Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).· Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.· Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.Job DetailsJob Location:AEEmployment Status: Fixed Term (3 years)
Expected salary: 11000 – 17000 per month
Location: Abu Dhabi
Job date: Thu, 22 May 2025 02:39:44 GMT
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