Job title: Application Support Engineer
Company: Modis
Job description: One of our largest federal client has a requirement for a suitably skilled and experienced Application Support Engineer. The Application Support Engineer is responsible for the technical support and delivery of applications for one of the client’s branches.
- Contract length: 12 months + 2 x 12 months extensions.
- Location: Canberra, ACT | Work environment: Hybrid.
- Candidate must be Australian Citizen and hold a minimum of NV1 clearance.
Responsibilities will include, but are not limited to
- Provide systems administration, monitoring and level 2 and level 3 technical support.
- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
- Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
- Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
- Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
- Installation/deployment of software updates, patches, and fixes in line with procedures and processes, including change management.
- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.
- Adhere to established safety, security, and quality standards.
Selection Criteria – Essential Criteria
- Strong technical skills and experience with application troubleshooting, diagnosing, testing, and resolving customer issues.
- Experience with scripting languages (PowerShell) and task automation.
- Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.
- Experience working with software development teams and understanding of the Software Development Life Cycle.
- Strong focus on customer service and outcome.
- Ability to work autonomously as well as contribute in a team and professional environment.
- Knowledge of ITIL Incident, Problem, Change and Release Management processes.
- Strong problem-solving skill with the ability to resolve complex technical issues.
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies, and risk.
- Strong communication (verbal and written) and interpersonal skills.
Selection Criteria – Desirable Criteria
- Windows server and Linux administration skills.
- Release automation using Azure DevOps or similar tools.
The deadline for this position is 08/03/2024. Apply now or reach out to Teja Kuchimanchi at +61 2 6103 1852 or via email at teja.kuchimanchi@akkodisgroup.com for a confidential discussion.
About Us
Akkodis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services, and Industrial Manufacturing.
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“Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds”.
Expected salary: $80 – 90 per hour
Location: Canberra, ACT
Job date: Fri, 01 Mar 2024 02:20:17 GMT
Apply for the job now!