Job title: Executive – Free Zone Commercial
Company: Innovations Group
Job description: Responsibilities:Handle incoming calls efficiently, ensuring timely response and professional interaction. This includes greeting customers warmly, identifying their needs, and providing immediate assistance or guidance as required.Collect detailed information from customers about their needs or issues.Accurately record and organize this information to ensure clear and effective communication with the commercial/ operations team and for future reference.Assess the content and urgency of each call to decide the most suitable team member or department for follow-up.Ensure that calls are directed to the right personnel based on the nature of the inquiry or issue.Maintain accurate and up-to-date records of customer interactions, including contact details and specific requirements.Ensure that information is entered correctly into the CRM or call management system.Conduct follow-up calls or communications with customers to confirm that their issues have been resolved or their requirements have been met.Ensure customer satisfaction and address any further concernsOffer preliminary help or information to callers based on their inquiries.This may involve answering common questions, providing basic guidance, or directing them to relevant resources.Effectively route leads and transfer calls to appropriate commercial team members or departments.Ensure that transfers are smooth, and necessary details are communicated to facilitate quick and effective follow-up.Identify and escalate urgent or complex issues to senior staff or specialised personnel.Keep the caller informed about the escalation process and expected follow-up actions.Keep a complete report of the data and allocationsRequired SkillsA bachelor’s degree in relevant fields such as business management, marketing, or communications.1 – 3 years of experience in Customer Service or Call Centre. Relevant experience in Free Zone operations is highly preferred.Business Communication skills.Customer service and organisational skills.CRM and MS office.Lead management.Multi-tasking ability.
Expected salary: 5000 – 6000 per month
Location: Dubai
Job date: Wed, 14 May 2025 01:15:23 GMT
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Executive – Free Zone Commercial
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