L1 NOC Engineer

Job title: L1 NOC Engineer

Company: DiceTek UAE

Job description: L1 NOC EngineerWe are hiring an L1 NOC (Network Operations Center) Engineer for our Dubai-based operations at Dicetek. This is an exciting opportunity for IT professionals with 2-5 years of experience to work in a mission-critical environment and grow their career in network and infrastructure support.Job Location: Dubai, United Arab Emirates
Industry: Information Technology & Services
Function: Network Administration and IT Operations
Salary: AED 6000 – AED 9000 (Estimated market range, not provided by the employer – always negotiable)
Gender: Any
Job Type: Full-timeJob OverviewThe L1 NOC Engineer will be responsible for real-time monitoring, incident response, and first-level troubleshooting of network, systems, and applications. You will play a vital role in ensuring IT infrastructure reliability and performance through 24/7 support.Responsibilities– Monitor networks, systems, and applications using monitoring tools to detect incidents in real-time
– Respond to alerts, log incidents, and perform initial diagnostics on connectivity and hardware issues
– Escalate unresolved or critical issues to L2/L3 support teams as per escalation matrix
– Assist in applying routine patches, updates, and maintenance tasks
– Perform daily health checks on network devices, servers, and key applications
– Maintain accurate documentation, including incident logs and network configurations
– Generate daily and weekly reports on system performance and incidents
– Collaborate with internal teams to resolve ongoing issues and ensure optimal operations
– Participate in shift rotations, including nights and weekends, as part of a 24/7 support modelRequirements– 2-5 years of experience in IT support, network operations, or NOC environments
– Strong understanding of networking protocols and concepts: TCP/IP, DNS, DHCP, VPNs
– Hands-on experience with routers, switches, and firewalls
– Familiarity with monitoring and ticketing tools like SolarWinds, Nagios, Zabbix, ServiceNow, or Jira
– Ability to document incidents and communicate clearly with technical and non-technical users
– Relevant certifications such as CompTIA Network+, CCNA, or equivalent are preferred
– Willingness to work in 24/7 rotating shifts including weekendsPreferred Skills– Previous experience in a 24/7 operational setup or NOC environment
– Understanding of ITIL-based incident and problem management practices
– Exposure to cloud platforms (AWS, Azure) and their associated monitoring toolsReady to take your IT support career to the next level? Apply now and be part of Dicetek’s growing network operations team in Dubai.Job Title L1 NOC Engineer
Job Description L1 NOC EngineerWe are hiring an L1 NOC (Network Operations Center) Engineer for our Dubai-based operations at Dicetek. This is an exciting opportunity for IT professionals with 2-5 years of experience to work in a mission-critical environment and grow their career in network and infrastructure support.Job Location: Dubai, United Arab Emirates
Industry: Information Technology & Services
Function: Network Administration and IT Operations
Salary: AED 6000 – AED 9000 (Estimated market range, not provided by the employer – always negotiable)
Gender: Any
Job Type: Full-timeJob OverviewThe L1 NOC Engineer will be responsible for real-time monitoring, incident response, and first-level troubleshooting of network, systems, and applications. You will play a vital role in ensuring IT infrastructure reliability and performance through 24/7 support.Responsibilities– Monitor networks, systems, and applications using monitoring tools to detect incidents in real-time
– Respond to alerts, log incidents, and perform initial diagnostics on connectivity and hardware issues
– Escalate unresolved or critical issues to L2/L3 support teams as per escalation matrix
– Assist in applying routine patches, updates, and maintenance tasks
– Perform daily health checks on network devices, servers, and key applications
– Maintain accurate documentation, including incident logs and network configurations
– Generate daily and weekly reports on system performance and incidents
– Collaborate with internal teams to resolve ongoing issues and ensure optimal operations
– Participate in shift rotations, including nights and weekends, as part of a 24/7 support modelRequirements– 2-5 years of experience in IT support, network operations, or NOC environments
– Strong understanding of networking protocols and concepts: TCP/IP, DNS, DHCP, VPNs
– Hands-on experience with routers, switches, and firewalls
– Familiarity with monitoring and ticketing tools like SolarWinds, Nagios, Zabbix, ServiceNow, or Jira
– Ability to document incidents and communicate clearly with technical and non-technical users
– Relevant certifications such as CompTIA Network+, CCNA, or equivalent are preferred
– Willingness to work in 24/7 rotating shifts including weekendsPreferred Skills– Previous experience in a 24/7 operational setup or NOC environment
– Understanding of ITIL-based incident and problem management practices
– Exposure to cloud platforms (AWS, Azure) and their associated monitoring toolsReady to take your IT support career to the next level? Apply now and be part of Dicetek’s growing network operations team in Dubai.
Post DetailsJob Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location –Location City Dubai, United Arab EmiratesDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location

Expected salary: 6000 – 9000 per month

Location: Dubai

Job date: Thu, 24 Apr 2025 22:01:49 GMT

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