L1 NOC Engineer

Job title: L1 NOC Engineer

Company: DiceTek UAE

Job description: L1 NOC EngineerDicetek is looking for a motivated and technically skilled L1 NOC (Network Operations Center) Engineer to join our IT operations team in Dubai. This is an excellent opportunity for professionals with 2-5 years of experience to step into a fast-paced, mission-critical environment and grow within the IT infrastructure domain.Job Location: Dubai, United Arab Emirates
Industry: IT Services and IT Consulting
Function: Network & Systems Administration
Salary: AED 6000 – AED 9000 (Estimated market range, not provided by the employer – always negotiable)
Gender: Any
Job Type: Full-timeJob OverviewAs an L1 NOC Engineer, you will be responsible for the first-level monitoring and support of network and system infrastructure. This includes handling alerts, performing initial troubleshooting, escalating issues, and ensuring consistent system performance.Responsibilities– Monitor network, servers, and applications using tools such as SolarWinds, Nagios, or Zabbix
– Detect incidents promptly and respond to alerts following established SOPs
– Perform basic troubleshooting for connectivity issues, hardware faults, and system alerts
– Use remote access tools to investigate and resolve issues on network devices and servers
– Document incidents, resolution steps, and outcomes in incident management platforms like ServiceNow or Jira
– Categorize and prioritize incidents based on impact and urgency
– Communicate status updates to stakeholders and escalate to L2/L3 support where necessary
– Support system maintenance tasks such as applying patches, configurations, and updates
– Assist in performing daily health checks of infrastructure and applications
– Maintain updated documentation including network topologies, device configurations, and SOPs
– Generate regular reports on system performance, downtime, and incident trends
– Collaborate with senior engineers and IT teams to support root cause analysis and improvements
– Participate in 24/7 shift rotations and on-call support schedules, including weekends and holidaysRequirements– 2-5 years of experience in network operations, IT support, or NOC roles
– Solid understanding of TCP/IP, DNS, DHCP, VPNs, and basic network principles
– Experience working with routers, switches, and firewalls
– Familiarity with network monitoring tools and ITSM platforms
– Strong communication and documentation skills
– Certifications such as CompTIA Network+, CCNA, or similar are preferred
– Willingness to work in rotational shifts as part of a 24/7 operational teamPreferred Qualifications– Prior experience in a 24/7 NOC or enterprise IT environment
– Understanding of ITIL processes such as incident and problem management
– Knowledge of cloud platforms (AWS, Azure) and related monitoring toolsThis role offers a great platform for growth and technical learning within a dynamic IT services environment. If you’re ready to build your career in network and systems operations, apply now to join Dicetek’s expert team in Dubai.Job Title L1 NOC Engineer
Job Description L1 NOC EngineerDicetek is looking for a motivated and technically skilled L1 NOC (Network Operations Center) Engineer to join our IT operations team in Dubai. This is an excellent opportunity for professionals with 2-5 years of experience to step into a fast-paced, mission-critical environment and grow within the IT infrastructure domain.Job Location: Dubai, United Arab Emirates
Industry: IT Services and IT Consulting
Function: Network & Systems Administration
Salary: AED 6000 – AED 9000 (Estimated market range, not provided by the employer – always negotiable)
Gender: Any
Job Type: Full-timeJob OverviewAs an L1 NOC Engineer, you will be responsible for the first-level monitoring and support of network and system infrastructure. This includes handling alerts, performing initial troubleshooting, escalating issues, and ensuring consistent system performance.Responsibilities– Monitor network, servers, and applications using tools such as SolarWinds, Nagios, or Zabbix
– Detect incidents promptly and respond to alerts following established SOPs
– Perform basic troubleshooting for connectivity issues, hardware faults, and system alerts
– Use remote access tools to investigate and resolve issues on network devices and servers
– Document incidents, resolution steps, and outcomes in incident management platforms like ServiceNow or Jira
– Categorize and prioritize incidents based on impact and urgency
– Communicate status updates to stakeholders and escalate to L2/L3 support where necessary
– Support system maintenance tasks such as applying patches, configurations, and updates
– Assist in performing daily health checks of infrastructure and applications
– Maintain updated documentation including network topologies, device configurations, and SOPs
– Generate regular reports on system performance, downtime, and incident trends
– Collaborate with senior engineers and IT teams to support root cause analysis and improvements
– Participate in 24/7 shift rotations and on-call support schedules, including weekends and holidaysRequirements– 2-5 years of experience in network operations, IT support, or NOC roles
– Solid understanding of TCP/IP, DNS, DHCP, VPNs, and basic network principles
– Experience working with routers, switches, and firewalls
– Familiarity with network monitoring tools and ITSM platforms
– Strong communication and documentation skills
– Certifications such as CompTIA Network+, CCNA, or similar are preferred
– Willingness to work in rotational shifts as part of a 24/7 operational teamPreferred Qualifications– Prior experience in a 24/7 NOC or enterprise IT environment
– Understanding of ITIL processes such as incident and problem management
– Knowledge of cloud platforms (AWS, Azure) and related monitoring toolsThis role offers a great platform for growth and technical learning within a dynamic IT services environment. If you’re ready to build your career in network and systems operations, apply now to join Dicetek’s expert team in Dubai.
Post DetailsJob Start Date
Salary from 0.01
Salary to 0.01
Number of Vacancies 1
Location –Location City Dubai, United Arab EmiratesDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location

Expected salary: 6000 – 9000 per month

Location: Dubai

Job date: Thu, 24 Apr 2025 22:52:15 GMT

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