Job title: Patient Access Rare Disease Senior Training Manager
Company: Amgen
Job description: Career Category TrainingJob DescriptionJoin Amgen’s Mission of Serving PatientsWorking at AMGEN is more than a job – it’s personal. We define success by a different set of numbers: the number of lives touched, the number of lives changed, the number of lives saved. We’re a team of agile, out-of-the-box thinkers who are inspired to do more because we know we’re a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help patients live up to theirs.The Training & Development Sr Manager (Sr Manager, Patient Access Training) is responsible for aspects of the Patient Access training function within the RDBU Commercial Training and Development function. This position is responsible for developing and delivering comprehensive training to many roles in the patient access team and identifying training needs/gaps. The Senior Manager will work closely with internal stakeholders to collaborate and lead various projects with cross-functional teams including marketing, medical affairs, market access, sales training, site of care, analytics, compliance and other internal home office colleagues. This role requires the ability to navigate a dynamic environment, identify solutions that work across a complex, multi-product portfolio, and provide technical expertise to achieve business goals through training interventions.What you will doLet’s do this. Let’s change the world.Responsibilities:CollaborationCollaborates with the associate director on complex, enterprise-level projects, including launchesCollaborates with the training and development team and cross-functional partners on meeting and eventsCollaborates with subject matter experts and uses their experiences to create highly engaged learning on complex topics that are tailored to the needs of diverse audiencesPartners with marketing colleagues to assist in creation and launch of new materials/resources for patient services personnelLeads the field-based trainers (FBTs) for assigned programs to identify training needs, organize local trainings, and provide forums to share information and communicate within patient servicesAble to lead through ambiguity and without direct authorityDemonstrates excellent project management skills and can motivate self and others to complete deliverables in a timely mannerDemonstrates curiosity, flexibility, innovative thinking, and a growth mindset in approaches to collaboration with the training and development team and collaboratorsDemonstrates the tenants of high performing teams; and integrates the concepts into interactions with collaborators and training and development initiativesProgram leadershipLeads assigned programs for Patient Access teams, consisting of 7 RDBU brands, seven discreet roles, 12 teams, 27 sub-teams with 300 learners across the Patient Access function, working cross-functionally to support business improvements and content updates to ensure accuracyAligns training and development program tactics to the strategic goals set forth by the associate directorIntegrates account management, access and reimbursement, product, disease state, patient access skills, and regulatory/compliance principles, topics, and concepts into assigned programsDemonstrates empathy and understanding of the unique rare disease patient and their journey; incorporates this understanding into the development and execution of training and development programsManages and ensures required training materials and content are successfully processed through the MACStays informed on the dynamic market access environment and updates materials accordinglyFacilitation, learning and developmentFacilitates interactive technical and product training for Patient Services and Site of Care staffFacilitates the on-boarding process and initial training for new personnel to the Patient Access teamsLeads the performance assessment of new hires and assessing learning of existing staffActs as lead facilitator for multi-day training, applying adult learning methodologies, varying training delivery methods to ensure continued engagement and efficiencyIdentifies training and development needs for Patient Access, through stakeholder meetings, virtual and live forums to propose innovative ideas for new-hire, continuous and advanced trainingMaintains, updates and improves training content applying instructional design techniques and standard methodologiesDemonstrates autonomy in proposing alternative ways to train and exercises judgment based on experience.Develops, iterates and updates training content as neededRegularly reviews internal and external training resources to stay current on instructional design and learning best practices and methodologiesProvides guidance, collaborates with, and advises on learning and instructional strategy with SMEs, peers, and collaboratorsPerforms additional responsibilities as neededWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients.Master’s degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)Bachelor’s Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)Associate’s Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)Preferred Qualifications:Field experiencePrevious experience in account management, patient access or related areasFlexible and agile with the ability to work in a fast-paced environment with multiple demands with a high level of initiative and independenceAbility and willingness to travel to meetings, etc. including some overnight and weekend commitments (
25%) requiredExperience in content development and instructional designExperience working with learning management systems (LMS)Highly organized with excellent project management skillsProficient in Microsoft OfficeProfessional, proactive demeanorStrong interpersonal skillsExcellent written and verbal communication skillsWhat you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.Apply nowfor a career that defies imaginationObjects in your future are closer than they appear. Join us.careers.amgen.comAs an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen application deadline is May 12 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..Salary Range 141,048.00 USD – 165,618.00 USD
Expected salary: $141048 – 165618 per year
Location: Chicago, IL
Job date: Fri, 18 Apr 2025 07:18:16 GMT
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Patient Access Rare Disease Senior Training Manager
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