Helpdesk Coordinator – Facilities & CAFM Support

Job title: Helpdesk Coordinator – Facilities & CAFM Support

Company: DP World

Job description: Helpdesk Coordinator – Facilities & CAFM SupportDP World UAE is hiring a Helpdesk Coordinator to support administrative and coordination functions within the Asset & Property Management (APM) department. Based in Dubai, this role involves handling inbound service requests, updating the CAFM system, coordinating with service providers, and ensuring efficient tracking and resolution of technical and maintenance jobs.Job Location: Dubai, United Arab Emirates
Industry: Transportation, Logistics, Supply Chain and Storage
Function: Administration and Facilities Management
Salary: AED 7000 – AED 9000 (Estimated market range, not provided by the employer – always negotiable)
Gender: AnyWhat Does a Helpdesk Coordinator Do?– Operate and manage the DP World CAFM (Computer-Aided Facility Management) system and Helpdesk interface
– Receive incoming service requests via phone and email and categorize them based on urgency and nature
– Record all calls and requests accurately in the CAFM platform or SharePoint as per standard operating procedures
– Allocate service tickets to the appropriate internal resource, service provider, or contractor, and notify relevant stakeholders
– Provide callers with updates on service timelines and escalation procedures for unresolved or repeated issues
– Monitor progress of assigned jobs, ensure work is closed with accurate details, and follow up on outstanding tasks
– Track Building Management Systems (BMS), EMC systems, and other facilities monitoring platforms in real time
– Support administrative tasks including database updates, document handling, and reporting
– Ensure timely communication across departments to minimize response delays and maximize customer satisfaction
– Escalate delays or repeated issues to supervisors and maintain service performance recordsWhat Are the Key Responsibilities?– Operate CAFM systems for logging, updating, and closing service requests
– Monitor email inbox for requests and manage telephony system communication professionally
– Provide support to management on reporting, data consolidation, and CAFM analytics
– Participate in technology-driven improvements for facilities operations
– Ensure SLA compliance and follow-up with vendors for resolution verification
– Maintain logs, schedules, and system records for future reference and auditingWhat Skills Are Needed for a Helpdesk Coordinator in Dubai?Education:
– Bachelor’s degree in any discipline is preferred
– Bilingual proficiency in English and Arabic is an advantageExperience:
– 4 to 6 years of experience in administrative or coordination roles within facilities management or service industries
– Experience operating CAFM systems such as Concept Evolution and call center telephony systems is essentialTechnical Skills:
– Proficiency in CAFM software, Microsoft Outlook, Word, Excel, and PowerPoint
– Familiarity with building systems monitoring platforms (BMS, EMC)
– Strong documentation and data management capabilitiesSoft Skills:
– Strong communication and customer service skills
– Proactive approach to coordination and problem-solving
– High attention to detail and ability to manage multiple priorities
– Professional, polite, and solution-oriented with a team-driven mindsetWhat Benefits Come with This Position?– Be part of a mission-critical team supporting DP World’s infrastructure and operational facilities
– Work in a dynamic, multinational environment with exposure to advanced CAFM platforms
– Career development opportunities within one of the UAE’s largest logistics organizations
– Competitive salary and structured learning paths for CAFM and service operations
– Gain experience working in a fast-paced, tech-enabled facilities environmentAbout the companyLocated in Dubai, DP World UAE is at the heart of DP World’s global operations. It is home to the flagship Jebel Ali Port, a premier maritime gateway and trade hub for a region serving more than 3.5 billion people.DP World UAE’s portfolio includes Jebel Ali Port, Mina Rashid Cruise Terminal, P&O Marinas, Mina Al Hamriya, and key economic zones such as Jafza, National Industries Park, and Dubai Auto Zone.Jebel Ali Port is among the world’s largest container ports and has been voted “Best Seaport in the Middle East” for 24 consecutive years. It offers direct connections to over 150 ports worldwide and features the largest man-made harbour globally.Job Title Helpdesk Coordinator – Facilities & CAFM Support
Job Description Helpdesk Coordinator – Facilities & CAFM SupportDP World UAE is hiring a Helpdesk Coordinator to support administrative and coordination functions within the Asset & Property Management (APM) department. Based in Dubai, this role involves handling inbound service requests, updating the CAFM system, coordinating with service providers, and ensuring efficient tracking and resolution of technical and maintenance jobs.Job Location: Dubai, United Arab Emirates
Industry: Transportation, Logistics, Supply Chain and Storage
Function: Administration and Facilities Management
Salary: AED 7000 – AED 9000 (Estimated market range, not provided by the employer – always negotiable)
Gender: AnyWhat Does a Helpdesk Coordinator Do?– Operate and manage the DP World CAFM (Computer-Aided Facility Management) system and Helpdesk interface
– Receive incoming service requests via phone and email and categorize them based on urgency and nature
– Record all calls and requests accurately in the CAFM platform or SharePoint as per standard operating procedures
– Allocate service tickets to the appropriate internal resource, service provider, or contractor, and notify relevant stakeholders
– Provide callers with updates on service timelines and escalation procedures for unresolved or repeated issues
– Monitor progress of assigned jobs, ensure work is closed with accurate details, and follow up on outstanding tasks
– Track Building Management Systems (BMS), EMC systems, and other facilities monitoring platforms in real time
– Support administrative tasks including database updates, document handling, and reporting
– Ensure timely communication across departments to minimize response delays and maximize customer satisfaction
– Escalate delays or repeated issues to supervisors and maintain service performance recordsWhat Are the Key Responsibilities?– Operate CAFM systems for logging, updating, and closing service requests
– Monitor email inbox for requests and manage telephony system communication professionally
– Provide support to management on reporting, data consolidation, and CAFM analytics
– Participate in technology-driven improvements for facilities operations
– Ensure SLA compliance and follow-up with vendors for resolution verification
– Maintain logs, schedules, and system records for future reference and auditingWhat Skills Are Needed for a Helpdesk Coordinator in Dubai?Education:
– Bachelor’s degree in any discipline is preferred
– Bilingual proficiency in English and Arabic is an advantageExperience:
– 4 to 6 years of experience in administrative or coordination roles within facilities management or service industries
– Experience operating CAFM systems such as Concept Evolution and call center telephony systems is essentialTechnical Skills:
– Proficiency in CAFM software, Microsoft Outlook, Word, Excel, and PowerPoint
– Familiarity with building systems monitoring platforms (BMS, EMC)
– Strong documentation and data management capabilitiesSoft Skills:
– Strong communication and customer service skills
– Proactive approach to coordination and problem-solving
– High attention to detail and ability to manage multiple priorities
– Professional, polite, and solution-oriented with a team-driven mindsetWhat Benefits Come with This Position?– Be part of a mission-critical team supporting DP World’s infrastructure and operational facilities
– Work in a dynamic, multinational environment with exposure to advanced CAFM platforms
– Career development opportunities within one of the UAE’s largest logistics organizations
– Competitive salary and structured learning paths for CAFM and service operations
– Gain experience working in a fast-paced, tech-enabled facilities environmentAbout the companyLocated in Dubai, DP World UAE is at the heart of DP World’s global operations. It is home to the flagship Jebel Ali Port, a premier maritime gateway and trade hub for a region serving more than 3.5 billion people.DP World UAE’s portfolio includes Jebel Ali Port, Mina Rashid Cruise Terminal, P&O Marinas, Mina Al Hamriya, and key economic zones such as Jafza, National Industries Park, and Dubai Auto Zone.Jebel Ali Port is among the world’s largest container ports and has been voted “Best Seaport in the Middle East” for 24 consecutive years. It offers direct connections to over 150 ports worldwide and features the largest man-made harbour globally.
Post DetailsJob Start Date
Salary from 0.01
Salary to 0.01
Number of Vacancies 1
Location –Location City DubaiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location

Expected salary: 7000 – 9000 per month

Location: Dubai

Job date: Wed, 23 Apr 2025 22:16:53 GMT

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