Job title: RESERVATIONIST NF
Company: Federal government of the United States
Job description: SummaryMarine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.Overview
- Accepting applications
Open & closing dates03/20/2025 to 03/30/2025Salary$21 – $21 per hourPay scale & gradeNF 01Location1 vacancy in the following location:Telework eligibleNoTravel Required25% or less – VariesRelocation expenses reimbursedNoAppointment typePermanentWork schedulePart-timeServiceCompetitivePromotion potentialNAJob family (Series)Supervisory statusNoSecurity clearanceDrug testNoAnnouncement number72191Control number833999400This job is open toClarification from the agencyOpen to PublicDutiesThe Recreational Lodging Reservationist is responsible for managing reservations, handling guest inquiries, processing payments, and ensuring the smooth operation of Big Bear Recreational Facility. This role involves financial reporting, inventory management, and administrative support to assist management in maintaining an efficient and welcoming environment for guests.Main Responsibilities:
– Accept reservations, and pre-registration requests
– Process and verify reservations, ensuring accuracy in guest details, dates, and payments
– Accurately calculate and post all charges to guests’ account, charge credit cards and handle payment transactions securely
– Complete the night audit process, reconcile daily transactions, and prepare financial reports
– Assist in resolving guest issues related to reservations, billing, or lodging concerns
– Answer guest questions about local activities and tourist attractions
– Assist customers and communicate in a positive and friendly manner
– Generate and submit financial reports as required by management
– Purchase necessary supplies and maintain proper documentation required by policy
– Assist management with inventory tracking and purchasing decisions
– Prepare and submit requisitions for new and existing contracts
– Maintain accurate records of transactions, reservations, and inventory
– Support management with administrative tasks and special projectsProvides exceptional customer service, and upholds high service standards using respect, courtesy, professionalism, and teamwork. Takes the initiative to solve problems quickly but recognizes when to seek assistance to resolve issues. Collaborates in a professional, supportive, and proactive manner.Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.This is a white-collar position where occasional lifting up to 20 lbs. may be required.Performs other related duties as assigned.RequirementsConditions of Employment
- See Duties and Qualifications
EVALUATIONS:QualificationsOne year experience as a hotel reservationist, customer service technician, customer service liaison, or similar field of work required. Experience in a lodging reservation system is preferred. Must have financial reporting experience and be proficient with excel spreadsheets. Must be able to convey information and ideas clearly to both guests and leadership. Requires reading, writing, basic math calculations. Must have excellent communication and customer service skills, strong organizational skills, and attention to detail. Proficiency with the Microsoft Office Suite and the ability to learn proprietary software required for the position. Must possess the ability to work both independently and collaboratively.Additional informationGENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.Required Documents:*Education/certification certificate(s), if applicable.*If prior military, DD214 Member CopyThis activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with “TA” stamped in red on front of card.INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT’S DISCRETION WITHOUT FURTHER COMPETITION.ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
- Stability of Federal Civilian Service
- People with passion for doing work that matters
- Quality of Work Life Balance
- Competitive Pay
- Comprehensive Benefit Packages
- Marine Corps Exchange and Base Facility Privileges
Expected salary: $21 per hour
Location: California – Miramar, FL
Job date: Sat, 22 Mar 2025 05:55:31 GMT
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