Job title: National Account Manager
Company: T-Mobile
Job description: Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
The Account Manager is responsible for developing business strategies at all levels of the Retailer’s organization to achieve subscriber growth targets, provide industry leading customer experience metrics, and to deliver operational excellence within the National Retailers’ doors. This individual will build internal and external relationships and serve as the primary liaison leading all aspects of the business including: inventory, forecast planning, promotions, marketing, and merchandising. This role will be responsible for influencing the T-Mobile brands (Postpaid &/or Prepaid) at all retailer levels and will ensure performance is at or above company expectations. Will report to the Director of National Retail and have a close working relationship with the retailer, 3PLs, and field sales team.
Job Responsibilities:
- Strategy: Creation & Development
- Develop strategy and distribution for each individual retailer/brand (Promotional, Product, Pricing, Merchandising) to deliver monthly/quarterly/annual sales targets
- Ensure alignment to National Retail Channel/T-Mobile strategies, programs, and initiatives
- Lead internal approval process for retailer strategy and initiatives with cross-functional teams
- Partner with retailers to achieve account goals through priority alignment
- Develop & deliver regular account reviews that find opportunities for account improvement (growth, efficiency, and profitability)
- Lead and communicate important initiatives and needs of the retailer to deliver collaborative objectives
- Build excellent retailer relationships with buyers, and cross-functional retailer team members (planners, supply chain, IT, marketing, digital, training, etc.)
- Ability to influence and present to executive leadership both internal & with retailer
- Monitor competitor brands and products as well as our market share, competitors market share, and retailer market share to understand customer trends and opportunities
- Liaison between retailer & T-Mobile legal to negotiate and complete contracts and addendum, and ensure that the retailer/T-Mobile are aligned on interpretation and implementation * Execution: Establish, Communicate, & Listen (Stop, Collaborate, & Listen)
- Lead weekly account leadership engagement meetings
- Launch go to market initiatives (retailer specific or company driven) and audit retailer/3PL execution; including assortment updates, promotions and marketing, pricing, etc.
- Create and communicate monthly retailer game plan
- Understand and develop retailer appropriate strategies to increase in-store labor & sales models
- Regular engagement with the retailers, 3PL leaders and field teams, to ensure sales teams accurately understand T-Mobile sales priorities * Resolve: Partner concern
- Responsible for partnering with commissions team to define business rules, compensation terms, approve commission payments, and serve as point of contact too resolve charge back disputes
- Partner with retailer/fraud prevention team to support fraud investigations
- Oversee retailer partner concerns that the field team cannot resolve
- Funnel IT issues from retailer to the T-Mobile IT teams to implement solutions
- Education:
- Bachelor’s Degree (Required)
- Work Experience:
- 4-7 years Sales and operational experience. (Required)
- 4-7 years In-depth retail experience. (Required)
- 4-7 years Account Management experience (Strongly Preferred)
- 4-7 Years of National Retail knowledge (Strongly Preferred)
- Proven track record of influential leadership & relationship building (Preferred)
- Knowledge, Skills and Abilities:
- Business Analysis (Required)
- Channel Sales (Required)
- Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Expected salary:
Location: Frisco, TX
Job date: Fri, 01 Mar 2024 08:56:50 GMT
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