Job title: Host
Company: One&Only
Job description: Job DetailsKey Duties And Responsibilities
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- Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.
- At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.
- Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.
- Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.
- Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.
- Communicate any special requests or comments immediately to the team and to the Manager.
- Have a good knowledge of all attractions, sales promotions and resort activities at all times.
- Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.
- Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.
- Update all guests’ profile in opera and after check-in and ensure all passports’ scanned copies are attached to the registration cards.
- All registration cards should be dropped at the end of the shift at the Front Desk back office.
- Organize for any special amenities for VIP arrivals and complaints handling or special celebration.
- Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.
- Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.
- Ensure that agreed magazines titles and newspapers are placed according to instructions.
- Ensure room allocation is done as per guest’s requests as much as possible.
- Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.
- Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.
- Communicate guests transport requests correctly and timely as per resort standards.
- Be trained in emergency procedures and basic first aid.
- Be flexible in working hours and schedules as per occupancy requirements.
Company DescriptionFound in the world’s most inspiring destinations, One&Only is an exceptional collection of one-of-a-kind resorts and private homes. Designed in harmony with nature and immersed in culture, our remarkable, one-off resorts have their own distinct narrative and charisma, offering authentic cuisine, curated experiences and spectacular private sanctuaries in which to reconnect.
Expected salary: 4000 per month
Location: Dubai
Job date: Thu, 20 Mar 2025 23:00:49 GMT
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