Job title: Customer Service Executive
Company: Parker Connect
Job description: Key Responsibilities:
1.Sales Order Management: Creating and preparing sales orders following SOPs, ensuring accuracy and completeness before submission.
2.Cross-Department Coordination: Collaborating with Sales, Logistics, Procurement, and Finance to ensure tasks are completed on time and resolving inter-departmental issues.
3.ERP and CRM Systems Maintenance: Regularly updating systems for data accuracy, maintaining detailed records, and generating reports to support decision-making.
4.Customer Insights and Reporting: Providing detailed reports on customer needs, feedback, market competition, and opportunities for new products.
5.Process and System Improvement: Identifying areas for enhancement, proposing solutions, and participating in implementing changes to boost efficiency and satisfaction.
6.Customer Satisfaction: Addressing customer queries promptly and building strong relationships through excellent service.Required Qualifications, Skills, & Experience:
1.ERP Expertise: Knowledge of Microsoft Dynamics Business Central (preferred) and hands-on experience with ERP and CRM systems.
2.Technical Skills: Advanced Excel skills (data analysis, pivot tables, reporting), and proficiency in Word and PowerPoint for documentation and presentations.
3.Analytical Abilities: Strong data handling, analysis, and reporting skills, with an analytical mindset to identify issues and propose solutions.
4.Communication and Collaboration: Excellent verbal and written communication, strong relationship-building skills, and a willingness to collaborate across teams.
5.Organizational Skills: High accuracy in documentation and data entry, ability to prioritize tasks, meet deadlines, and thrive in a fast-paced, dynamic environment.
6.Initiative and Motivation: Self-motivated, proactive in addressing challenges, and committed to supporting team goals.Min Experience:1 YearSalary :AED 5000Temp/Perm::PermanentLocation :DubaiPosted Date:March 3, 2025
Expected salary: 5000 per month
Location: Dubai
Job date: Thu, 06 Mar 2025 03:04:38 GMT
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Customer Service Executive
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