Job title: Channel Support Specialist
Company: Alfa Laval
Job description: Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.About the jobWe are seeking a dedicated Channel Support Specialist to play a key role in maintaining and developing resources for our Service Sales channel partners. In this role, you will collaborate closely with the Service Sales team and our partners to ensure they have access to the tools and materials needed for self-sufficiency, ultimately enhancing the customer experience.Additionally, you will be responsible for overseeing sales performance across our online channels, driving results and ensuring alignment with organizational goals. This position offers the opportunity to contribute to the success of our partners while positively impacting the overall customer journey.This is an onsite position located in Kenosha, WI or Greenwood, IN.As a part of the team, you will:
- Manage Anytime for Service access and permissions
- Manage and maintain BRP Manager, access to tools for Channel Partners
- Maintain and update Service US site and content
- Create and deploy channel communications in collaboration with Channel Development Manager and Lead Generation (Marketing).
- Create and maintain Channel Competency Matrix and Geographic vs Customer Coverage
- Monitor partner Action Plan Status
- Manage E-Channel Partners web data (PIM) and pricing
- Manage Master Service Provider (MSP) and Authorized Service Provider (ASP) Certification and Compliance
- Manage and drive sales with Online Channels
At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.What you knowYou have a bachelor’s degree in a technical discipline, and:
- Minimum 3 years of experience in service sales and support
- Desired but not required experience with Gasketed Plate Heat Exchangers
- Knowledge of Distribution and Commissioned Representative Sales preferred
- CRM knowledge
- Strong interpersonal and communication skills
- Strong planning and project management skills
- Ability to work alone and with a team without strict oversight
- Extensive computer skills (MS Office, Word, Excel, Power Point).
- Willingness and ability to travel up to 25% of the time
What’s in it for youWe offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $30 to $36 per hour.Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.EEO/Vet/Disabled Employer
Expected salary: $30 – 36 per hour
Location: Kenosha, WI
Job date: Wed, 22 Jan 2025 04:18:34 GMT
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