Call Center Agent

Job title: Call Center Agent

Company: Innovations Group

Job description: Responsibilities:Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.Proactively offer customer to register IVR and SMS service according to procedures and guidelinesEscalate customer queries and complaints, as necessary.Follows up with customer via telephone or email following initial sales contactExplain products or services and prices and answer all the customers questions.Polite and courteous when dealing with customers all the time.Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.Keep accurate data on all tasks performed as per defined format,Keep customer documents secured and filed accordinglyInitiate outbound calls to NTB (New to Bank) prospect customers as well as existing Client customers. Meet or exceed the daily, weekly, and monthly sales targets set by the Management.Proactively cross seel and up sell the various bank products to customers or caller that qualifyEscalate hazard /potential risk immediately, via the proper channelsAdherence to all Client policies.Required Skills:Bilingual (Arabic & English)Strong communication skillsAbility to interact with customers of all levelsAbility to perform basic mathematical computationGood working knowledge of Microsoft Office

Expected salary: 5000 per month

Location: Abu Dhabi

Job date: Fri, 15 Nov 2024 03:05:43 GMT

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