Job title: Service desk analyst
Company: Sundus Recruitment Services
Job description: Job Oppurtunity for Service Desk AnalystDuration- 12 MonthsEducation- Bachelor DegreeExperience- 1-5 YearsLocation- Abu DhabiLooking for Immediate Joiners▪Respond to all incoming Service Desk calls and emails as per SLA terms.▪ Log tickets under IFS assyst ITSM application & provide first level online support▪ Reassign the unresolved tickets to 2nd level support teams▪ Monitor & follow-up on all the open tickets▪ Close resolved tickets under Axios assist ITSM application▪ Schedule preventive maintenance for all customers with valid SLAs; internal and external
Expected salary: 5000 – 5500 per month
Location: Khalifa City, Abu Dhabi
Job date: Fri, 25 Oct 2024 07:37:39 GMT
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Service desk analyst
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