Job title: Call Center Agent
Company: Sundus Recruitment Services
Job description: A leading food & agriculture company is hiring for the below role:Position Title: Call Center AgentJob Location: Abu DhabiExperience: 3-5 yearsLanguages: Arabic & EnglishJob Description: Operate the farmers call center by providing excellent service and supporting the resolution of requests and complaints in line with stakeholder management standards and policies. This role also includes reporting positive and negative feedback received, monitoring farmers satisfaction and directing feedback to company’s departments as applicable to ensure continuous improvement.Responsibilities:
- Ensure that all calls received on the farmers call center are responded and addressed in line with required standards of professionalism and excellence
- Operate and maintain a system-enabled knowledge base interface (CRM Platform) to facilitate and expedite resolution of farmers queries and complaints
- Monitor company’s corporate channels including the company website and the corporate social media account to direct queries to the right departments. Document queries and follow up with relevant departments for support
- Conduct the handling of farmers complaints and issues through assigning each complaint with a reference number to track it, providing farmers with regular updates regarding their issues/complaints and acting as the focal point for any complaints escalated by farmers. This includes managing farmers expectations, and overseeing the implementation of corrective actions as required in coordination with relevant departments and stakeholders
- Continuously update content of knowledge base, resolution scripts and Frequently Asked Questions database based on the trends identified in terms of queries and issues being faced by farmers
- Develop and roll out farmer satisfaction surveys aimed at identifying the level of farmers satisfaction with the services provided by company.
- Collect survey responses, analyze data and develop summaries regarding the level of farmers satisfaction and submit to the Corporate Communications Manager.
Expected salary: 8000 per month
Location: Abu Dhabi
Job date: Fri, 25 Oct 2024 01:25:24 GMT
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