Job title: Relationship Officer – Excellency (UAE Nationals)
Company: حكومة رأس الخيمة
Job description: Job DescriptionEmbark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.About the business areaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.In this role, your key responsibilities include:
- Provide front-end and account management service support, maintain relevant Management Information Systems (MIS) reporting and support the Relationship
- Managers in processing day-to-day operational activities to ensure key service indicators like Excellency customer queries response, complaints resolution are at agreed levels within the turnaround times (TATs)
- Cooperate and facilitate work of Internal Audit and Risk Management in order to address gaps, and respond to audit reports within agreed deadlines
- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the requires standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions
SkillsThe ideal candidate should have the following experience
- At least 2 years of experience in Banking
- Bachelor’s Degree in related field
- Proficient in Microsoft office, Analytical skills, Communication skills & Customer service skills.
What we offer:
- Competitive Salary: The indicative pay range for this role is AED 10,500 – AED 16,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
- Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
- Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
Expected salary: 10500 – 16000 per month
Location: United Arab Emirates
Job date: Sun, 13 Oct 2024 01:11:21 GMT
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