Job title: IT Support Assistant
Company: Network Recruitment
Job description: Key Responsibilities:
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- Provide technical support and guidance to resolve user’s computer hardware and software problems.
- Communicate with users via phone, chat, email, and support ticketing system to assess and understand the scope of the problem.
- Assist with the installation and setup of new hardware, software, and peripheral equipment.
- Coordinate service or replacement of defective products from vendors and manufacturers.
- Stay updated on technical innovations and best practices, making recommendations for new software and hardware solutions.
- Train local users to handle common problems and minor issues.
- Maintain accurate records of support services provided in the ticketing system or database.
- Develop training materials and conduct onsite training sessions as required.
Qualifications:
- High school graduate with training in computer user support and operations.
- Previous experience in user support within a multi-operation IT systems environment.
- Proficiency in computer systems and customer service within a technological environment.
- Strong analytical and problem-solving abilities.
- Proficient in Microsoft Office Suite and related software applications.
Why Join Our client
- Opportunity to work in a dynamic and innovative environment.
- Collaborative and inclusive work culture.
- Continuous learning and professional development opportunities.
- Competitive compensation package.
- Access to state-of-the-art technology and resources.
If you are passionate about technology, enjoy helping others, and thrive in a collaborative environment, we want to hear from you!Note:Only shortlisted candidates will be contacted.
Expected salary: R20000 per month
Location: Centurion, Gauteng
Job date: Thu, 21 Mar 2024 23:00:15 GMT
Apply for the job now!