Job title: Senior Service Engineer
Company: InspHired Recruitment Solutions
Job description: Our Client in the Information Technology and Operational Service industry is currently looking for a Senior Service Engineer, in Cape Town.Responsibilities:
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- Configuring and managing servers of mainly MS operating systems and related tasks in Azure.
- Complete and distribute Daily Check report across all supported environments.
- Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame.
- Limit the number of recurring/reopened calls to ensure that the user is satisfied with the service provision.
- Monitoring and responding to alerts generated by the monitoring systems.
- Managing & remediation of calls within client defined SLA.
- Ensure that no calls are over 10 working Days.
- Ensure that all calls over 10 working days are escalated to ensure closure, all calls to be regularly updated correctly with relevant details.
- Ensure that all deadlines are met in accordance with deadlines set.
- Adhere to both the Change Management Process and Incident Management Process.
- Provide input into the SLA documentation monthly
- Assist in troubleshooting all the supported tooling software technologies.
- Conduct comparison checks to ensure hyper-visor software version compliance in environments.
- Conduct research on emerging products, services, protocols, and standards in supported operating systems.
- Assessing client’s infrastructure and applications against standards and best practice methods.
- Performing the addition and removal of virtual machines in accordance with instructions given.
- Configuring and managing user profile services/access roles on the hyper-visor.
- Ensuring capacity management is adhered to for VM/Physical capacity.
- Ensure security hardening policies are applied and updated as per the security policies of the client.
- Ensure patch compliance levels are adhered to and assisting with troubleshooting of patch failures.
- Assist in planning new deployments of hyper-visor systems in a client’s environment by ensure the correct specifications and recommendations for the solution is provided.
- Audit a client environment to ensure that it continuously meets standards and best practices.
- Planning and deploying MS Active directory with MS exchange and upgrading from previous versions as well as Office 365 mail configurations will be advantageous.
- Experience with managing HP/Dell/EMC storage.
- Management and administration of Mimecast.
- Work environment: hybrid, onsite at client 3 days a week.
- Ensure all systems are online, accessible, and operating under correct load parameters defined by the client and operational team.
Requirements:
- 8+ Years OS and VMWare/Hyper-V experience.
- 3+ Years AD and Exchange/O365 experience.
- 8+ Years IT Experience.
- 3+ Years Mimecast admin and Management experience.
- Qualification Essential Competency – MCSE\MCTIP
- A+, N+.
- ITIL Foundation V3/4.
- Hyper-V/VMWare certifications.
- Microsoft Azure Administration/Azure Developer Associate
- Veaam certification
- Qualifications Preferred:
- Cloud technology certifications (preferably AZURE)
- Technical IT Qualification.
- HP/Dell/EMC Hardware Data Centre Certifications.
- Physical Demands: normal physical demands can be expected of the job, including bending, sitting, lifting.
- Strong problem-solving skills – will be required to take the lead in a situation where there is a major outage .
- Travel: Own Vehicle.
Remuneration:
- R40 000 per month.
Expected salary: R40000 per month
Location: Cape Town, Western Cape
Job date: Wed, 20 Mar 2024 23:27:44 GMT
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