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Senior Service Engineer


Job title: Senior Service Engineer

Company: InspHired Recruitment Solutions

Job description: Our Client in the Information Technology and Operational Service industry is currently looking for a Senior Service Engineer, in Cape Town.Responsibilities:

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  • Configuring and managing servers of mainly MS operating systems and related tasks in Azure.
  • Complete and distribute Daily Check report across all supported environments.
  • Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame.
  • Limit the number of recurring/reopened calls to ensure that the user is satisfied with the service provision.
  • Monitoring and responding to alerts generated by the monitoring systems.
  • Managing & remediation of calls within client defined SLA.
  • Ensure that no calls are over 10 working Days.
  • Ensure that all calls over 10 working days are escalated to ensure closure, all calls to be regularly updated correctly with relevant details.
  • Ensure that all deadlines are met in accordance with deadlines set.
  • Adhere to both the Change Management Process and Incident Management Process.
  • Provide input into the SLA documentation monthly
  • Assist in troubleshooting all the supported tooling software technologies.
  • Conduct comparison checks to ensure hyper-visor software version compliance in environments.
  • Conduct research on emerging products, services, protocols, and standards in supported operating systems.
  • Assessing client’s infrastructure and applications against standards and best practice methods.
  • Performing the addition and removal of virtual machines in accordance with instructions given.
  • Configuring and managing user profile services/access roles on the hyper-visor.
  • Ensuring capacity management is adhered to for VM/Physical capacity.
  • Ensure security hardening policies are applied and updated as per the security policies of the client.
  • Ensure patch compliance levels are adhered to and assisting with troubleshooting of patch failures.
  • Assist in planning new deployments of hyper-visor systems in a client’s environment by ensure the correct specifications and recommendations for the solution is provided.
  • Audit a client environment to ensure that it continuously meets standards and best practices.
  • Planning and deploying MS Active directory with MS exchange and upgrading from previous versions as well as Office 365 mail configurations will be advantageous.
  • Experience with managing HP/Dell/EMC storage.
  • Management and administration of Mimecast.
  • Work environment: hybrid, onsite at client 3 days a week.
  • Ensure all systems are online, accessible, and operating under correct load parameters defined by the client and operational team.

Requirements:

  • 8+ Years OS and VMWare/Hyper-V experience.
  • 3+ Years AD and Exchange/O365 experience.
  • 8+ Years IT Experience.
  • 3+ Years Mimecast admin and Management experience.
  • Qualification Essential Competency – MCSE\MCTIP
  • A+, N+.
  • ITIL Foundation V3/4.
  • Hyper-V/VMWare certifications.
  • Microsoft Azure Administration/Azure Developer Associate
  • Veaam certification
  • Qualifications Preferred:
  • Cloud technology certifications (preferably AZURE)
  • Technical IT Qualification.
  • HP/Dell/EMC Hardware Data Centre Certifications.
  • Physical Demands: normal physical demands can be expected of the job, including bending, sitting, lifting.
  • Strong problem-solving skills – will be required to take the lead in a situation where there is a major outage .
  • Travel: Own Vehicle.

Remuneration:

  • R40 000 per month.

Expected salary: R40000 per month

Location: Cape Town, Western Cape

Job date: Wed, 20 Mar 2024 23:27:44 GMT

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