Job title: Customer Service Officer
Company: Government of Western Australia
Job description: Work Type: Permanent – Part Time, Permanent – Full Time, Fixed Term – Part Time, Fixed Term – Full Time
Location: Joondalup/Mirrabooka/Midland/Perth CBD
Closing Date: 2024-03-22 4:00 PM (YYYY-MM-DD)
The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives and regional services reform.
Communities is a nationally recognised Accredited Carer Friendly Employer through the . The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.
The Opportunity
As a Customer Service Officer you will be part of a team to deliver a first class customer service which aims to ensure that all eligible Western Australians have access to affordable and secure housing. Some of your duties will include:
- Providing advice and assistance to customers on all aspects of services and products available from Housing Service Delivery.
- Liaising with Regional Offices, other Government Departments, community support organisations, Social Workers and medical staff when determining clients’ eligibility and need for Housing Service Delivery.
The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Davina Green, Manager Client Services, on (08) 6414 2456 or via email
The North Metro Region has offices in Mirrabooka, Joondalup, Midland and the Perth CBD. We are seeking to establish a pool of suitable applicants from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 24 months across the Department of Communities. Full-time and Part-time opportunities may be available.
Join the Department of Communities
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only: * A current resume/CV.
- A cover letter which must include a detailed example describing how you have provided outstanding customer service.
- A copy of all qualification/s as specified in your application or resume/CV (if applicable).
- An application form (for hard copy applications only).
Applicants who are short listed will be assessed on all the Essential Work Related Requirements (Selection Criteria) during the selection process.
For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Margia Munoz, HR Advisor on 0466 171 398 or via email on .
We can also be contacted via the National Relay Service on the following numbers:
TTY/voice calls – 133 677
Speak & Listen – 1300 555 727
SMS relay – 0423 677 767
Integrity and Honesty
The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity.
In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click .
Equity and Diversity
The Department of Communities embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women and youth.
If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Margia Munoz. If you are an Aboriginal person who would like assistance with your application, please contact on 13 64 64.
Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.
Expected salary: $70432 – 75516 per year
Location: Western Australia
Job date: Sun, 10 Mar 2024 04:51:59 GMT
Apply for the job now!