Job title: GenAI Developer/Architect – Service Analytics
Company: ADP
Job description: ADP is hiring a GenAI Analytics Developer/Architect – Service Analytics
- Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
- Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to design what’s next?
At ADP, we always put our clients first and our approach to GenAI is no different. Across Sales & Marketing teams, we will leverage GenAI, Data and Machine Learning to identify the next best action, create tailored messaging to address specific client problems, provide real time support with relevant content and context and hyper personalize our outreaches so that clients receive the most relevant and latest information about solutions that can help them overcome very specific challenges and grow their business. In this role, you will have access to the most unique and one of the largest HCM Data Sets and do exploratory analysis & build machine learning models. It’s more than digits and dials – you’re making huge decisions that impact millions of clients.
ADP is looking for an Analytics Developer/Architect to join the Enterprise Service Analytics Team. As a critical member of the team, you will blend expert level knowledge about client services and hands-on experience with cutting edge technology to deliver analytic insights to key stakeholders across ADP. The products you deliver range from standardized, visually compelling dashboards and scorecards for ADP Executives to complex analyses designed to help ADP’s Data Science teams delivering world class GenAI/ML solutions.
You will work with multiple SCRUM teams, stakeholders, and business partners to design and deliver standard analytic products, using Salesforce CRMa, PowerBI and Tableau. You will work with data engineers and modelers to build and deploy self-service solutions for report authors and analysts across ADP’s analytic stack. You will lead and perform ad-hoc studies and analyses around ADPs Service Modernization program, including GenAI and ML based offerings. You will create and maintain documentation related to areas of study and analytic subjects such as data flow diagrams, data taxonomy, business glossary and data lineage. You will work with service technology owners to drive ongoing improvements based on analyses. You foster and promote enterprise analytics and data-driven, strategic decision making. You will provide demos and provide training and user support at all levels of the organization, and participate in early-adoption and proof of concept activities as appropriate.
The successful candidate must possess exceptional analytical and communication skills, along with the ability to deliver analytic results with confidence. You see analytic technologies as enablers and vehicles for insights first and foremost yet have the technical acumen to deliver consumer grade solutions at scale.
The ideal candidate is a naturally curious, self-motivated, detail-oriented individual who is comfortable with ambiguity and confident that he/she can evolve the initial ask into tangible results. Flexibility and a desire to continuously develop new skills is a must as this role may need to support multiple teams across multiple analytic disciplines.
To thrive in this role, you have 15 plus years of experience in architecture, design, and building large-scale distributed services-oriented systems, particularly data lakes, data warehouses, AI/ML solutions and reporting metadata layers. You’ll need versatile knowledge of cloud data warehousing platforms such as AWS, Databricks, Azure and Snowflake and how to integrate those platforms with Salesforce CRM through CRM Analytics, Cognos, PowerBI, spokes and operational processes. You’ll also need expert level skills for developing and maintaining data pipelines, devops and data architectures. Our best architects are creative problem solvers who love a challenge. If you get stuck, you find a workaround and keep going. You never give up. This role requires you to have clear, compelling, and influential communication skills to succeed. You will constantly mentor developers and collaborate with peer architects on other teams. You must be adept at teaching, leading, and influencing. As part of our team, you will influence product success and help shape our industry.
WHAT YOU’LL DO:
Here’s what you can expect on a typical day:
- Blueprints and Strategy. You will influence and govern current and future architectural blueprints and promote architectural initiatives that help ADP associates around the world deliver the best service experience for our clients, generate loyalty, improve efficiency, and support our business strategy. You will ensure that what we do solves both enterprise and local needs.
- Scrum. You will start every day with a scrum, working together to understand responsibilities, identify issues, and communicate design and coding priorities.
- Coding. Your chief role is to design, but coding is also required. Once you create your design, you will either directly build or guide developers to bring it to life using tools like Databricks, PySpark, Python, R, and AWS components such as EventBridge, Lambda, etc. You will review code, refactor if necessary, and play a hands-on role in coding critical areas yourself.
- Challenges. Inevitable challenges will arise, and we’ll rely on you to look for a solution. You love a challenge and revel in the opportunity of finding one.
- Learning and Teaching. You’re the technical expert on the team, so when issues arise, you’ll be the one developing a fix. When you present a design, you are open to feedback from your engineer team since you believe collaboration helps strengthen your ideas, especially if someone thought of something you hadn’t considered. We all have the same goal, develop the best solutions we can for our clients.
- Variety of work. There is no typical day. Some days you will dedicate to design or mentoring team members, while others you will spend on projects for quality assurance, security, UX, or any number of other functions.
- You have 15+ years of experience in relevant skills gained and developed in the same or similar role.
TO SUCCEED IN THIS ROLE:
- You’ll have a Bachelor’s degree or equivalent.
- 15 years total experience with a minimum of 10 years of experience in data analysis and analytic content development
- Expert level knowledge of Salesforce analytics solutions, including Connected Data, Dataflows, and Recipes
- Expertise with Salesforce data driven reports/lenses and building dashboards in CRMs
- Expert Tableau Desktop/Creator development skills
- Superior analysis skills involving big data sets and complex data relationships
- Excellent SQL and Python skills, especially within Databricks
- Knowledge of data mining, data science, GenAI, AI/ML, NLP techniques required
- Working knowledge of big data environments and architectures
- Knowledge of UI/UX best practices and visualization techniques and extreme attention to detail
- Excellent facilitation and presentation skills a must
- Excellent communication and diplomacy skills with a wide range of associates from engineers to senior leaders a must
- Must be able to juggle multiple priorities simultaneously
- Must be able to lead in an ambiguous situation and drive towards clear outcomes where solutions and expectations are not initially known
- Knowledge of contact center technologies and practices a big plus
- Knowledge of AGILE methodologies is a plus
- Demonstrate flexibility in meeting the changing needs and priorities of the projects and teams
A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.
Learn more about ADP’s commitment on our YouTube channel: http://adp.careers/DEI_Videos
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to net out the best solution.
- Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
- Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
- Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
- Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.
- Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? Apply today!
Find out why people come to ADP and why they stay:
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.
Expected salary:
Location: Roseland, NJ
Job date: Fri, 08 Mar 2024 08:58:08 GMT
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